Our Policies

 

Delivery

We send all parcels via courier and smaller items such as samples are via Royal Mail.

We endeavour to send samples and correspondance out within 48 hours (Monday-Friday only).

A delivery date will be agreed and the item/s will be dispatched once the final payment has been received and cleared.

All delivery costs will have been agreed prior to confirmation of the project.

All deliveries will take place from Monday – Friday before 5pm and a signature will be required. Weekend delivery can be arranged at an additional charge.

If an item is broken or faulty on delivery then a full refund will be offered. BeauVamp will be responsible for organising the return courier details. If the item can be repaired then this service will also be offered.

Overseas delivery: We can deliver our products overseas. Please email alice@beauvamp.com for further information on overseas postage before placing your order.

 

Returns

As all items are bespoke and made to order, the final project cost is non-refundable, unless the item is faulty or damaged on arrival. Should a return be granted under special circumstances agreed with ourselves then you the customer will need to cover all shipping costs involved for a safe return with all original packaging.

Our Return address is: BeauVamp, Rose Cottage, 148 The Common, Crich, Derbyshire DE4 5BW

If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending. Please email or phone if possible if you are returning any items so we know to expect them

 

Copyright and Trademark

All logos, products, images, graphics and text on the website and promotional material is the property of BeauVamp and cannot, under any circumstances be reproduced, sold or exploited without the prior written consent of BeauVamp.

As most lampshades are made to order, designs will vary each time.

Every effort has been made to display as accurately as possible the colours of each product on the site. However fabric samples for all made to order items can also be sent in the post on request.